Refund policy

To initiate a return, you must contact us to request a return authorization before sending back any products.

All of our products come with a standard 30 day warranty which begins upon delivery. Merchandise can be returned within this period of time as long as the return conditions are met. For more information on product warranty, please review our Warranty Policy.

Prior to any assembly procedures, we strongly advise to test any models that are received to ensure they function properly.

If your order was shipped using our Free Shipping option, we will deduct the actual shipping cost from your refund amount. Any shipping charges paid by the customer are nonrefundable. Products that are incomplete, assembled, or used in any way are not eligible for a refund or exchange.Products must be returned in their original packaging with all included parts and accessories.

Ship your package using a "trackable" shipping carrier like UPS or FedEx. We strongly recommend insuring your package for the value of the contents. NovaJets is not responsible for lost or damaged packages sent by customers.Clearance Items and Scratch and Dent Items are sold "as is" and cannot be returned or exchanged under any circumstance. Computer software cannot be returned. If your return is the result of a shipping error (we shipped you the wrong product), NovaJets will pay the return shipping costs. Items returned without an Return Merchandise Authorization (RMA) number will be rejected and returned to the customer at their expense.